Terms and Conditions

§ 1 – Scope

These General Terms and Conditions (GTC) govern the use of the online service BonusFlow (hereinafter "Service"), operated by Bonus Service BS GmbH, Dorotheenstr. 5, 45130 Essen, Germany (hereinafter "Provider"). VAT ID: DE368446470.

These GTC apply to all users of the Service, both consumers (§ 13 BGB) and businesses (§ 14 BGB).

§ 2 – Service Description

BonusFlow is a cloud-based voice-powered personal AI assistant for:

  • Voice input: Capturing tasks, reminders, and appointments by speaking naturally
  • Transcription via Mistral AI (EU): Your audio recordings are transmitted TLS-encrypted to Mistral Voxtral in France and converted to text there. Mistral retains the data for a maximum of 30 rolling days for abuse monitoring and does not use it to train AI models
  • Local speech output: Reading of responses happens entirely on your device via your operating system's native speech synthesis
  • AI-powered understanding: The transcribed text is additionally sent to Mistral AI (EU) to extract structured data (todos, reminders, calendar entries)
  • Task management: Creating, organizing, and managing todos with due dates and priorities
  • Reminders: Setting and receiving time-based reminders
  • Calendar entries: Creating and managing appointments and events, with ICS feed export and optional Google Calendar synchronization
  • Life Areas: Organizing personal information in thematic categories (e.g., shopping, health, sports, supplements) with items, notes, and personal facts
  • Second Brain: Semantic search across all your data using AI-generated vector embeddings (Pro plan and trial period only)

The Service is available as a web application at app.bonusflow.de. Mobile (iOS/Android) and desktop applications may be offered in the future.

AI text processing is performed by Mistral AI SAS (Paris, France, EU). All user data is stored on servers in Germany (Hetzner Online GmbH).

Important disclaimers:

  • AI-generated task extraction and understanding are automated results. The Provider does not guarantee complete or error-free extraction of all intended information from voice input.
  • AI-generated responses, categorizations, and semantic search results may contain inaccuracies. Users should verify important information independently.
  • BonusFlow is not a medical, legal, or financial advisory tool. Any health-related information stored in Life Areas (supplements, medications, etc.) is stored as-is and does not constitute medical advice.

§ 3 – Contract Formation and Registration

  1. Use of the Service requires registration.
  2. A usage agreement is formed between the user and the Provider upon registration.
  3. The user warrants that all registration information is truthful and complete.
  4. The Provider reserves the right to reject registrations without stating reasons.
  5. The minimum age for registration is 16 years.

§ 4 – Subscriptions and Pricing

  1. The Service is offered exclusively in paid subscription tiers. There is no permanently free plan.
  2. Current prices and service scope are available at https://bonusflow.de/pricing.
  3. All prices for consumers include statutory VAT. For business customers, net prices apply plus VAT.
  4. Payment is processed through Stripe. Stripe's terms of use also apply.
  5. Subscriptions automatically renew for the respective billing period unless cancelled in time.

Plans and Usage Limits

  1. The plans differ primarily in their daily voice-command cap:
    • Mini: EUR 19.90/year (annual billing only), 10 voice commands/day, full access to todos, notes, reminders, calendar and life areas (up to 3 areas, 100 items per area, 20 stored facts), no semantic search (AI memory)
    • Personal: EUR 6.95/month or annual, 50 voice commands/day, full access to todos, notes, reminders, calendar and life areas (up to 6 areas, 100 items per area, 20 stored facts), no semantic search (AI memory)
    • Pro: EUR 12.95/month or annual, 200 voice commands/day (fair-use cap), plus semantic search / AI memory across all your content
  2. In addition, fair-use limits apply to all plans for abuse prevention: maximum 6 voice commands per minute and 40 per hour. These limits may be adjusted to preserve service stability.

Trial Period

  1. New users receive a free 14-day trial with access to all features and up to 200 voice commands per day upon registration.
  2. No payment information is required to start the trial.
  3. If the trial ends without choosing a paid plan, the account remains intact. The user can still log in and view previously stored data. Voice commands and the creation of new entries are paused until the user selects a plan. No automatic downgrade to a free plan, no automatic charge, and no automatic account deletion occur.
  4. During or after the trial, users may switch to a paid plan at any time; unused time from an existing plan is credited pro rata on plan change (Stripe proration).
  5. The trial period is available once per user. Creating multiple accounts to obtain additional trial periods is prohibited and may result in suspension (§ 5).

§ 5 – Terms of Use

  1. The user receives a personal, non-transferable right to use the Service.
  2. Login credentials must not be shared with third parties.
  3. The user is responsible for all content created through the Service.

Prohibited Uses

  1. The following uses are prohibited:
    • Uploading or processing illegal content
    • Attempting to circumvent technical protective measures
    • Using the Service for automated mass processing or scraping
    • Resale or commercial redistribution of the Service's output as a standalone competing service
    • Sharing account credentials with third parties

§ 6 – Data Protection and Security

  1. The Provider processes personal data in accordance with the Privacy Policy and GDPR provisions.
  2. Audio data is transmitted to Mistral AI in France for transcription. Per Mistral's own privacy policy, audio data is retained for a maximum of 30 rolling days for abuse monitoring and is not used to train AI models (contractual assurance for paying API customers). The Provider itself does not store audio data. Speech output (reading of responses) runs entirely on the user's device via the operating system's native speech synthesis.
  3. Transcribed text is additionally transmitted for intent recognition to Mistral AI (EU), primarily within the EU. In exceptional cases, EU Standard Contractual Clauses under Art. 46 GDPR may apply.
  4. Task data, reminders, calendar entries, life areas, personal facts, and vector embeddings are stored on servers in Germany (Hetzner Online GmbH).
  5. No content data is transferred to US-based services. Payment processing via Stripe is the only exception, and Stripe processes European data within the EU.
  6. Optional third-party integrations (e.g., Google Calendar) are only activated upon the user's explicit consent.

§ 7 – Availability and Warranty

  1. The Provider strives for 99% annual average availability. Scheduled maintenance and force majeure are excluded.
  2. The Provider does not guarantee complete or error-free AI-based extraction of todos, reminders, and calendar entries from voice input.
  3. Maintenance work will be announced in advance where possible.
  4. Speech recognition requires an active internet connection, as transcription is performed via Mistral AI in France. Speech output (reading of responses) also works offline, as it runs locally on the device.
  5. No delivery guarantee for reminders or notifications: The Provider does not warrant uninterrupted, on-time, or complete delivery of reminders, push notifications, emails, voice responses, or other time-based alerts. Delivery may be affected by third parties, networks, devices, operating systems, spam filters, permission settings, battery saver modes, or temporary technical disruptions. Users remain responsible for independently monitoring important deadlines, appointments, and actions through additional means.

§ 8 – Liability

  1. The Provider is liable without limitation for intent and gross negligence, and for damages to life, body, or health.
  2. For slight negligence, the Provider is only liable for breach of essential contractual obligations (cardinal obligations), limited to foreseeable, typical contract damages.
  3. The Provider is not liable for:
    • Errors in AI-generated task extraction, reminder parsing, or calendar entry creation
    • Decisions made based on extracted data
    • Data loss due to inadequate backup by the user
    • Service outages due to force majeure or third-party provider failures
    • Incompatibility of audio capture, network connectivity, or the transcription service we use with specific device or browser configurations
  4. Liability is in any case limited to the amount paid by the user in the current contract year.
  5. Consumer rights remain unaffected.
  6. BonusFlow is intended exclusively for organizational support in everyday personal life. The Service is not suitable for safety-critical, health-critical, or life-critical purposes — in particular not as a substitute for medication reminders, medical treatment, emergency services, legal deadlines, court dates, or similar matters. The user remains solely responsible for using dedicated solutions for such purposes. The Provider accepts no liability for consequences arising from missing, incorrect, or delayed reminders, transcription errors, misinterpreted time specifications, calendar synchronization failures, or similar incidents.

§ 9 – Right of Withdrawal (Consumers Only)

Withdrawal Policy

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the date of contract conclusion.

To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g., email or post):

Bonus Service BS GmbH Dorotheenstr. 5, 45130 Essen, Germany Email: info@bonusflow.de

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you no later than 14 days from the day on which we received notification of your withdrawal. For this reimbursement, we will use the same means of payment that you used for the original transaction.

The right of withdrawal expires prematurely if the service has been fully performed and you have previously expressly agreed that we may begin performance, and have acknowledged that you lose your right of withdrawal upon full performance of the contract.

Waiver of the Right of Withdrawal

Before payment, consumers are asked to confirm the following statement by ticking a checkbox:

"I expressly request that BonusFlow start performing the service immediately. I understand that my statutory right of withdrawal under § 312g German Civil Code expires once the service has been fully provided."

The Provider stores this statement together with the date, time, IP address, language version and the version of the Terms applicable at that time, as proof. Without this statement, the paid contract cannot be concluded.

Business Use (No Right of Withdrawal)

The right of withdrawal under § 312g German Civil Code applies exclusively to consumers (§ 13 German Civil Code). Anyone who registers as a business (§ 14 German Civil Code) at sign-up, or provides a company name or VAT ID, concludes the contract as a business transaction. In that case, no right of withdrawal exists. The status as business or consumer can be changed in the account settings; such a change only affects future contracts, not contracts already concluded.

§ 10 – Termination and Account Deletion

Termination

  1. Free accounts can be terminated at any time by deleting the user account.
  2. Paid subscriptions can be cancelled at any time, effective at the end of the current billing period. Access continues until the end of the paid period.
  3. Cancellation can be done via account settings or by email to info@bonusflow.de.
  4. The right to extraordinary termination for good cause remains unaffected.

Account Deletion

  1. Account deletion can be requested via account settings.
  2. After deletion, all user data (todos, reminders, calendar entries, life areas, personal facts, vector embeddings, account information) is permanently deleted within 30 days.
  3. Deletion is final. Deleted data cannot be recovered.
  4. Payments already made will not be refunded upon account deletion. The statutory right of withdrawal (§ 9) remains unaffected.

§ 11 – Copyright, Intellectual Property, and Data Ownership

  1. The Service, including software, design, and documentation, is copyrighted and owned by the Provider.
  2. All user-generated content — including todos, reminders, calendar entries, life area entries, personal facts, and any other data entered by the user — remains the exclusive property of the user.
  3. The Provider does not receive any usage rights to user content beyond what is technically necessary for service delivery (storage, AI processing, embedding calculation).
  4. The Provider does not use user content to train AI models or for any purpose other than providing the Service to the respective user.
  5. Users can export their data at any time (Art. 20 GDPR — right to data portability) and request complete deletion of all their data.

§ 12 – Changes to GTC

  1. The Provider reserves the right to change these GTC with reasonable advance notice.
  2. Changes will be communicated to the user by email at least 30 days before they take effect.
  3. If the user does not object within 30 days of notification, the amended GTC are deemed accepted. This legal consequence will be explicitly pointed out in the change notification.
  4. Users who object to the amended GTC may terminate the contract without penalty.

§ 13 – Dispute Resolution

The European Commission provides an online dispute resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 14 – Final Provisions

  1. The law of the Federal Republic of Germany applies. For consumers, mandatory consumer protection provisions of the country of residence remain unaffected.
  2. Place of jurisdiction for disputes with merchants is Essen, Germany.
  3. Should individual provisions of these GTC be invalid, the validity of the remaining provisions shall not be affected.
  4. Amendments and additions require written form.

Last updated: March 2026 | Version 1.0